Data Deletion

This page explains how to have data deleted from Rics.app, what happens when you ask, and how long it takes.

Rics.app is a product of UMR Labs. If anything here is unclear, write to us and a person will answer.

Two different requests

Rics.app is used by businesses to answer their own customers. That means there are two kinds of deletion request, and they are handled differently.

If you are a business using Rics.app, the data is yours. You can delete it, and we will.

If you are a customer who messaged a business through WhatsApp or Facebook, your conversation sits in that business's workspace. We hold it for them, not for ourselves, so we cannot delete it without their instruction — the same way a letter you sent to a shop is the shop's to throw away. Ask the business directly. If you cannot reach them, write to us and we will pass the request on and tell you we have done so.

How to ask

Email support@rics.app from the address on your account, or use the contact form on this website, and say what you want removed.

Please tell us one of the following:

Delete my whole account — the workspace, every conversation, every contact and every order in it.

Delete one customer's data — give us enough to identify them, such as the phone number or the name they message under.

Disconnect a channel — a WhatsApp number or a Facebook page, together with the access token we hold for it. You can do this yourself: open Channels in your workspace and press Disconnect. Nothing is deleted by disconnecting, and the number or page becomes free to connect to a different account.

We will ask you to confirm from the account's own email address before we delete anything. This is deliberate: deletion cannot be undone, and we would rather be slow than erase the wrong business's work because somebody sent us a convincing email.

What gets deleted

For an account deletion, everything belonging to that workspace goes: user logins, conversations and their messages, attachments, contacts, notes and tags, products, orders, commission records, saved replies and comment rules, and the stored access tokens for the connected WhatsApp numbers and Facebook pages.

When a channel is disconnected or deleted, we end the connection at Meta as well as deleting our copy of the token: the page is unsubscribed from our app, so Meta stops sending us its messages, and a WhatsApp number is deregistered, so it is free to be used elsewhere.

We should be exact about one limit of that. Meta provides no way for us to withdraw a single page access token on its own, and the request that would revoke our access outright would remove every page the same person shared with us, including pages belonging to other businesses. So a token we have deleted may remain technically valid at Meta until it expires, or until you remove Rics.app from your connected apps at facebook.com/settings — which we recommend doing, and which is the only step that is yours rather than ours.

How long it takes

We act on a confirmed request within 30 days, and usually within a few working days.

Backups are kept for up to 35 days and then roll off. Deleted data can therefore remain in a backup for a short time after it has gone from the live system. Backups are never used to serve the application and are not searched or read for any other purpose.

What we keep, and why

A small amount of information survives a deletion, and you should know what it is before you ask.

Billing and tax records. Invoices, payment records and the amounts involved are kept for as long as the law of Bangladesh requires. We cannot delete these on request, and no business honestly can.

Security and audit logs. A record that an action happened — an account was deleted, a credential was changed, somebody signed in — is kept, without the content of any message. These logs are what let us answer the question "what happened to our data" later, so removing them would defeat their purpose.

Nothing in either of these is used for marketing, and neither is shared.

If you simply stop paying

Your data is not deleted the moment a subscription lapses. The workspace is kept for a grace period of 60 days, during which you can renew and carry on exactly where you left off. We will email and message you several times before that period ends.

After the grace period we may delete the workspace. Ask us before then and we will extend it, or export your data for you, rather than letting work disappear because an invoice was missed.

Deleting data held by Meta

Deleting your Rics.app account removes our copy of your conversations. It does not delete anything held by Meta.

WhatsApp and Facebook keep their own records of your messages under their own policies, and your business account with Meta is yours and continues to exist. To remove data from Meta, or to remove our app's access to it, use your own Meta Business account settings, or visit facebook.com/settings and remove Rics.app from your connected apps.

How to reach us

UMR Labs West wind point, Cha 89/4, 1st Floor Progoti Shoroni, North Badda Dhaka, Bangladesh

Email: support@rics.app Phone: +8801797262459