Built for businesses that sell by conversation

Every customer message in one place

WhatsApp and Facebook, answered by your whole team from one shared inbox.

Shared inbox
  • N

    Nusrat H.

    WhatsApp

    Is the blue one in stock?

  • R

    Rafiq Traders

    Messenger

    Order confirmed — 2 pcs

  • T

    Tanvir A.

    Comment

    Price for 10 pieces?

Answered by your team, from one placeReply

Two things to get right. Both of them, properly.

Every message, one list

WhatsApp, Messenger and the comments under your posts arrive in the same place, in the order they were sent. No switching between three phones to find out who is still waiting.

The sale, in the chat

Build the order while you are still talking — products, sizes, quantities, delivery. Confirm it, and the stock and your moderator’s commission take care of themselves.

How it works

Up and running
in an afternoon.

3

channels, one inbox

0

apps for customers to install

Get started
  1. 1

    Connect your numbers and pages

    Add a WhatsApp number or a Facebook page. Your customers carry on messaging exactly as they do now.

  2. 2

    Your team answers together

    Conversations are handed to whoever is free, chased if nobody replies, and passed on if they are still waiting.

  3. 3

    Turn conversations into sales

    Take the order in the chat, confirm it, and watch the stock and the commission look after themselves.

See it in use

The three screens you live in.

Shared inbox
  • N

    Nusrat H.

    WhatsApp

    Is the blue one in stock?

  • R

    Rafiq Traders

    Messenger

    Order confirmed — 2 pcs

  • T

    Tanvir A.

    Comment

    Price for 10 pieces?

Answered by your team, from one placeReply
Page comments

New stock just landed

Your page · 2 hours ago

  • S

    Shamim R.

    Price koto?

    Saved reply sent
  • F

    Farhana K.

    Do you deliver to Sylhet?

    Answered by Mitu
Public questions, never missedReply publicly
Order in the chat
  • Cotton kurti — blue, M×22,400
  • Delivery — inside Dhaka×160
Total2,460
Stock and commission follow automaticallyConfirm
WhatsApp

Every message sent to your business number.

Messenger

Private chats with your Facebook page.

Page comments

Public questions underneath your posts.

More to come

Instagram and your own website are on the list.

Works with

What your customers already use.

You connect a WhatsApp number and a Facebook page once. After that nothing on your customers’ side changes — they write where they have always written, and your team answers from one place.

Ask us about your setup

Everything your shop needs, in one place.

From the first message to the confirmed order and the commission that follows it.

One inbox for every channel

WhatsApp and Facebook Messenger in a single shared list, so nothing is missed and nobody answers the same person twice.

Comments answered too

Public comments on your page posts arrive beside your private chats, with saved replies and rules for the questions you get every day.

Orders taken in the chat

Build an order while you talk: products, sizes, quantities and delivery, with the address read straight out of what the customer typed.

Products and stock

Keep your product list and prices in one place. Stock comes down as orders are confirmed.

Commission for your team

Pay moderators a fixed amount or a percentage of what they sell, with tiers that pay more as they sell more, and a record of what has been paid.

Know what is happening

Replies per moderator, sales per moderator, response times, and the hours your customers actually write. Every chart has the numbers behind it.

Why it works

The four things people ask us to prove.

It is not another app for your customers

Nobody has to install anything or learn a new number. They write where they already write; the change is entirely on your side of the conversation.

Nothing is lost between two people answering

A conversation belongs to one person at a time. If they go quiet it is chased, and if they stay quiet it is passed on, so a customer is never left waiting because everybody assumed somebody else had it.

The order is part of the conversation, not a second job

Products, sizes, quantities and the delivery address are built while you talk. Nothing has to be copied into a spreadsheet afterwards, which is where orders usually go missing.

You can see what your team actually did

Replies per person, sales per person, how long customers waited, and the hours they really write at. Every chart shows the numbers behind it, so none of it has to be taken on trust.

On the way

Not available yet. We would rather name what is coming than pretend it is already here.

Coming soon

Auto-pilot mode

More to share closer to the time.

Coming soon

Website and stock sync

Keep your product list and stock in step with your own online shop, so there is one source of truth.

Coming soon

WhatsApp broadcasts and templates

Approved message templates, which also let you reply more than 24 hours after a customer last wrote.

Questions & answers.

The things people ask before they connect their first number.

Do my customers have to change anything?

No. They carry on writing to your WhatsApp number and your Facebook page exactly as they do now. The only thing that changes is where your team reads and answers from.

Do I need my own Facebook app or developer account?

No. You connect your page from inside the product by signing in with Facebook and choosing which page to connect. Everything on the Meta side is already set up by us.

Can my whole team answer from the same number?

Yes — that is the point of it. Conversations are handed to whoever is free, and two people cannot end up answering the same customer without seeing each other.

Who can read my customers’ conversations?

Only the people you invite to your workspace. Each business is kept separate from every other business on the platform, and we do not sell or share message content with anyone.

What happens if I stop using it?

You disconnect your number and your page, and they go back to working as they did before. You can ask us to delete your data at any time from the Data Deletion page.

Still unsure? Ask us directly.

Ready to answer
everyone from
one place?

Start with a free trial. Connect a number, invite your team, and take your first order in the chat.

Rics.app